Food Universe

Frequently Asked Questions

Digital Coupons

  • You will see an on-screen confirmation and the coupon will appear in the saved coupons section of your account.

  • No. Digital coupons are applied automatically when you shop in store or online, as applicable.

  • Save the coupons you want from the app or website; they will be applied automatically when you meet the conditions at checkout.

  • No. The account and use of digital coupons are free.

Grocery Delivery at Home

  • Yes, we offer same-day home delivery. Select your time slot when placing your order.

  • Prices shown reflect those at your selected store and may vary by location.

  • Yes, you may include alcoholic beverages in your order subject to availability in your area.

  • Some perishable or restricted items may not be available. You will see options when choosing your store.

  • If an item is unavailable, our shopper may substitute with a similar item. You can indicate your preferences in the order.

  • We accept credit cards, debit cards, and other online payment methods as offered by your store.

  • For returns or issues, please contact our customer service.

  • You can reach us by phone or email listed on your store's page or the contact page.

Account Management

  • Sign in to your account and go to the profile or settings section to update your details.

  • Visit our contact page or call our Customer Service Center for assistance.